tm15 Privacy Policy

01 Introduction

tm15 ("we," "us," or "our") operates the online gaming platform at tm15.onl and through its Android and iOS mobile applications. We are committed to handling your personal information with care, transparency, and respect for your rights as a player.

This Privacy Policy covers how tm15 collects, stores, uses, and protects the personal data you provide when you create an account, make a deposit, play games, or contact our support team. It also explains your rights in relation to that data and how to exercise them.

By registering a tm15 account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described within it. If you do not agree, please do not use the platform.

02 Information We Collect

When you use tm15, we collect personal information in the following ways:

Information you provide directly:

• Registration details — name, date of birth, mobile number, and email address;
• Identity verification documents — such as a valid Philippine government-issued ID, for KYC compliance;
• Payment information — bank account or e-wallet details used for PHP deposits and withdrawals;
• Communications — messages sent to our support team, whether via live chat or email.

Information collected automatically:

• Device information — device type, operating system, browser type, and unique device identifiers;
• Usage data — pages visited, games played, bets placed, session duration, and click patterns;
• IP address and approximate location — used to verify your region and support account security;
• Cookies and similar tracking technologies — see Section 7 for full cookie details.

We collect only what we need to operate your account safely, process your transactions in PHP, and deliver the platform experience. We do not collect more information than is reasonably necessary for these purposes.

03 How We Use Your Information

tm15 uses the personal data it collects for the following purposes:

We do not use your personal data for purposes unrelated to the operation of the tm15 platform.

04 Sharing Your Information

tm15 does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors and banking partners — to facilitate PHP deposits and withdrawals via local bank transfer and e-wallet channels. These partners handle your payment data under their own privacy policies and are contractually required to protect it.
• Identity verification providers — to carry out KYC checks and verify the authenticity of government-issued IDs submitted during account registration.
• Technology and platform infrastructure providers — third-party services that support our servers, databases, analytics, and security systems. These providers are engaged under data processing agreements that restrict how they may use your data.
• Legal and regulatory authorities — where we are required by law, court order, or applicable regulation to disclose personal information. In such cases, we will only disclose the minimum information required.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of the tm15 business, your data may be transferred as part of that transaction. We will notify you of any such change through the platform.

We do not share your personal information with advertisers or unrelated third parties for marketing purposes without your explicit consent.

05 Data Security

tm15 takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, and loss.

Key security measures in place on the tm15 platform include:

• SSL/TLS encryption — all data transmitted between your device and the tm15 platform is encrypted in transit;
• OTP-based authentication — one-time password verification is required for login and sensitive account actions;
• Secure data storage — personal and financial data is stored on secured servers with access restricted to authorised personnel only;
• Fraud monitoring — our Trust and Safety team continuously monitors accounts for suspicious activity and takes action where a security risk is identified;
• Regular security reviews — our systems and processes are reviewed on a regular basis to identify and address potential vulnerabilities.

While we make every reasonable effort to protect your data, no online system can guarantee absolute security. If you suspect that your tm15 account has been compromised, please contact our support team immediately via live chat or by emailing [email protected].

06 Data Retention

tm15 retains your personal data for as long as your account remains active and for a reasonable period after account closure, to the extent required by applicable law and regulatory obligations.

Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required for legal compliance;
• Transaction records, including PHP deposit and withdrawal history, are retained for the period required under applicable financial regulations;
• Support communications are kept for a period sufficient to resolve ongoing or potential disputes;
• Where data is no longer required for any lawful purpose, we take reasonable steps to securely delete or anonymise it.

If you request account closure, we will delete or anonymise your personal data in accordance with applicable legal requirements, except where we are required to retain it by law.

07 Cookies and Tracking Technologies

tm15 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit the tm15 website or use the mobile app.

We use the following types of cookies:

• Essential cookies — required for basic platform functions like login, session management, and secure account access. These cookies cannot be disabled without affecting the core functionality of the platform.
• Performance cookies — used to collect anonymous usage data such as page views, load times, and error reports. This helps us identify and fix technical issues.
• Functionality cookies — remember your preferences such as language settings and game filters to provide a more personalised experience.
• Analytics cookies — used to understand how players interact with the platform, which features are most popular, and how the user experience can be improved.

Most web browsers allow you to manage your cookie preferences through the browser settings. Disabling certain cookies may affect your ability to use some features of the tm15 platform.

08 Your Privacy Rights

As a tm15 user, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal information we hold about you;
• Right to correction — you may ask us to correct any inaccurate or incomplete information in your account;
• Right to deletion — you may request the deletion of your personal data, subject to legal retention requirements;
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances;
• Right to data portability — you may request that we provide your personal data in a structured, commonly used format;
• Right to object — you may object to certain types of data processing, including direct marketing communications;
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, contact our support team via live chat or email [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Please note that some requests may require identity verification to protect your account security, and certain legal obligations may prevent us from deleting all of your data immediately.

09 Third-Party Links

The tm15 platform may contain links to external websites or services that are not operated by tm15. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of external websites.

If you click on a third-party link and leave the tm15 platform, we encourage you to review the privacy policy of that site before providing any personal information.

10 Children's Privacy

The tm15 platform is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under 21 has provided personal information to tm15, we will take immediate steps to delete that information and close the account.

If you believe that a minor has registered an account on tm15, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

tm15 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify you through the platform or via your registered contact details.

Your continued use of the tm15 platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically so you remain informed about how we handle your personal information.

12 Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your privacy rights, you can reach the tm15 team through the following channels:

• Email: [email protected] (displayed as text only)
• Live chat: available 24/7 within your tm15 account
• For general account queries, visit FAQ
• For platform legal information, see Terms & Conditions

tm15 support operates around the clock and aims to respond to all privacy-related queries promptly and thoroughly.